Question 1

What is Arcway?

Accepted Answer

Arcway turns your booking confirmations into a trip. Forward your flight, hotel, train and other confirmations to your own Arcway address, and it files them into the right trip, with a day-by-day timeline and a map, every time local to where it happens.

Question 2

Is Arcway free?

Accepted Answer

Arcway is free. We may add optional paid extras later, and we'll never charge you without asking first.

Question 3

How do I add a booking?

Accepted Answer

Forward the confirmation email to your personal Arcway address, which you find on your trips page. You can also upload a PDF ticket or a screenshot, paste the text of a confirmation, or add a booking by hand.

Question 4

Which bookings does Arcway understand?

Accepted Answer

Flights, stays (hotels, apartments, Airbnb), trains, buses, ferries, cruises, car rentals, transfers and rides, tours, tickets and activities. From any airline, hotel, booking site or operator, in any language, with no templates to set up.

Question 5

Does it work with Gmail, Outlook or Apple Mail?

Accepted Answer

Yes. Forward from any email app, on your computer or your phone. Tickets that came as PDF attachments are read too.

Question 6

Do I need to install an app?

Accepted Answer

No, Arcway works in any browser. On your phone, add it to your home screen: the trips you have opened stay available offline.

Question 7

How does Arcway know which trip a booking belongs to?

Accepted Answer

By its dates and places: a booking on the same dates and at the same destination goes into the same trip. A new trip is named after where it goes. You can rename it, or merge two trips into one.

Question 8

What happens when a flight changes?

Accepted Answer

Forward the new email. A confirmation for a booking Arcway already has, matched by its booking code, updates that booking instead of adding it twice.

Question 9

Can I see my trips in my calendar?

Accepted Answer

Yes. In Settings → Calendar, turn on your private calendar feed and add it to Google Calendar or Apple Calendar. Flights, check-ins and trains appear there and update as your bookings change.

Question 10

Is there a limit to how many bookings Arcway reads?

Accepted Answer

Arcway reads up to 50 booking emails a day for each traveller. Any beyond that are read the next day, nothing is lost.

Question 11

Can I share a trip with the people I travel with?

Accepted Answer

Yes. Invite them by email: fellow travellers see and edit the whole trip. Friends and family who follow you can see the trips you share with your followers, and you can share a trip with anyone through a public link. Followers and visitors see places, times and photos, never booking codes.

Question 12

What happens to the emails I forward?

Accepted Answer

We read each email to find the bookings in it, using Claude by Anthropic, which does not use them to train its models. Your trips are private unless you share them. Our privacy policy says what we keep, for how long, and who else sees it.

Question 13

Can I use Arcway with Claude or ChatGPT?

Accepted Answer

Yes. Connect it in Settings → Assistants, then ask about your trips in the chat, or have it add a booking you paste. It sees your trips and the ones you were invited to, and can’t delete anything.

Question 14

How do I delete my account?

Accepted Answer

In Settings, choose Delete account. Your trips, bookings, forwarded emails and photos are deleted with it.